Wednesday, December 1, 2010

RE: Shop Sale Today Post

Good Morning CABTeam!
As you may have read in an earlier post, we had a team shop sale over the weekend. My regular practice is to convo the team member who contributed the bag so that she can send the product to the customer. Unfortunately, I have not been able to get ahold of the team member and had to refund the purchase to the customer. This is the message that I sent to her...

Hello Mary,
It is with much anguish that I write to you. You purchased this tote bag from our Carried Away Bag Makers team shop. Unfortunately, I have not been able to get ahold of the team member who contributed the bag to the shop. I have tried convo, email and even phoning with no response. What makes it even more frustrating is that her own Etsy shop has only one item in it. I fear she has not been active on Etsy for a while and that is why she hasn't responded. Upon further investigation of her shop, I find that this exact bag is listed as having been sold already. I would like to extend my sincere apologies and to refund your money in full. You should receive a message from Paypal today that the full amount is being transferred back to your account.
Please be assured that it is not our practice to disappoint our customers in this manner.
I hope you have a happy holiday season.
Team Leader of CABTeam

Obviously, we'd like to avoid this happening in the future. If you have contributed an item to the team shop and have also listed it in your personal shop, please be sure you mark it as such in the description so that if/when you sell it, you will be jogged to remind me to de-list it in the team shop. This kind of error makes us look bad and can cause us to have negative feedback. My intention is not to point fingers. I know these things happen and are not intended. It is rather to remind everyone to keep good records.


1 comment:

Sarah said...

Oh, that was unfortunate, and I can easily see how that could happen with the uber busy lives people have these days.

One of my nightmares is that an item sells, and then for the life of me I cannot find it anywhere.